Pittsburgh Concertgoers to Receive Refund, Sort of

Due to a bottleneck at security lines getting into Saturday night’s concert at KeyBank Pavilion in Pittsburgh, many fans were very late getting into the Jimmy Buffett show. Live Nation will be offering refunds in the form of “concert cash”:

Fans who did not pass through the gates of the Buggettstown venue by 8:25 p.m. will receive “concert cash” equal to the value of their Ticketmaster tickets, according to a statement Tuesday from Live Nation, the concert promoter handling shows at KeyBank Pavilion.

The statement did not say how fans will be notified of their refund. Live Nation has encouraged fans to reach out to Ticketmaster Fan Support at 1-800-653-8000 in the past.

Long lines stretched from the venue’s gates as the show started Saturday evening. Many fans reported waiting outside for hours and not getting inside until the show was nearly over.

Buffett’s fans, known as Parrot Heads, have demanded refunds. The concert cash can be used for other shows at KeyBank Pavilion or at any other Live Nation venue in the country. Ticket prices ranged from $50 for a lawn seat to $150 for reserved seating.

Live Nation has been absolutely silent on what caused the long lines outside the venue or what the company is doing to ensure it does not happen again. The company issued an apology Sunday and pledged to work hard to prevet it from happening again.